Returns & Refunds

• 30-day returns: return unused, unwashed items in their original condition within 30 days of delivery. No restocking fee.
• Return shipping: you pay return shipping, unless the item is defective or we made an error.
• Refunds: back to your original payment method within 10 business days of us receiving your return.
• Inserts: used or washed inserts are final sale for hygiene reasons. Unused, sealed inserts follow the 30-day rule.
• Try Cloth Kit: try the kit for up to 30 days, even washed and worn. If cloth isn't for you, return the kit within 30 days of delivery for a refund of the kit price. One trial per household. Shipping is not refunded.
• Damaged or wrong item? Email us with your order number and photos. We cover return shipping and send a replacement or refund.

To start a return, email info@planetbaby.ca with your order number and the items you want to return. Please wait for our reply before sending anything back.

See our 1-year warranty for defects in snaps, elastics and seams.

Read the full Refund Policy. These terms do not limit your rights under Canadian or provincial consumer law.