Returns & Refund
We guarantee your satisfaction on every product we sell and will refund your purchase price, with the following conditions:
- For all returns and refunds, you must e-mail us first prior to returning your item(s) at email@example.com . We will be in touch with you shortly to provide you with further instructions on how to process your refund.
- Planet Baby will accept returns or refunds within 90 days from the date of purchase on Only the value of the Cloth Diapers sold in our Diaper Packages (less $30CAD admin charge to cover our shipping costs that we have incurred).
- All other products including diapering accessories, inserts, wipes. bags, liners sold are a final sale and not refundable.
- You are fully responsible for 100% of the shipping cost to return your item(s) back to us.
- We must receive the item within 15 business days from the refund/return date request in order to process a refund or return or store credit (less $30CAD admin fee to cover our shipping cost that we have incurred).
- We reserve the right to accept or refuse returns after 30 days.
- We always recommend that you wash and try a couple of diapers first before washing them all.
At Planet Baby, we stand behind our products 100%. We cover all manufacturing defects on Planet Baby products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from Planet Baby or an authorized Planet Baby Retailer. Original receipts are required for warranty review. Click here to review our Warranty Policy
Wrong Items Received
If you received the wrong item, within 15 days of the order date, you may return the item(s) for replacement or full refund. We will reimburse you for your shipping fees. Contact us at firstname.lastname@example.org for further instructions.
Defective Item Received
If your products turn out to be defective (physical damages), within 15 days of the order date, you may return them for replacement or receive a full refund. We will reimburse you for your shipping fees. Contact us at email@example.com for further instructions.
YIKES! Yes, they do happen. At PlanetBaby.ca we do our best to ensure our website has the most up-to-date and accurate information. Unfortunately, we are human and make mistakes! In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or correct the error on our web site.