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In this time of uncertainty, we know you may have questions about interacting with Planet Baby. We've answered some common questions you may have below, and we will continue to update this list as things change.
Yes - We are still open and taking online orders from customers across Canada and the US.
Yes. You can still order from Planetbaby.ca and have items delivered to your home.
Due to the challenges presented by COVID-19, there has been an unprecedented increase in online shopping. This unfortunately has put us a number of weeks behind from our typical processing and delivery time. We sincerely apologize for this delay.
We are all doing our best to adjust to the unpredictability of this situation. If it’s not possible to meet a delivery date, we will keep you updated. We appreciate your understanding.
Our delivery partners are following the recommendations of public health authorities, and are taking these extra precautions, effective immediately:
The safety and well-being of our team members and customers is our number one priority. We have introduced several measures to respond to the threat of COVID-19:
We are committed to helping you, and we apologize for the inconvenience if it is taking us longer to get back to you These are the most efficient ways to contact us right now: