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In this time of uncertainty, we know you may have questions about interacting with Planet Baby. We've answered some common questions you may have below, and we will continue to update this list as things change.

 

Is Planet Baby still open?

Yes - We are still open and taking online orders from customers across Canada and the US.  

 

Are you still shipping items purchased online?

Yes. You can still order from Planetbaby.ca and have items delivered to your home. 

 

When will my delivery arrive?

Due to the challenges presented by COVID-19, there has been an unprecedented increase in online shopping. This unfortunately has put us a number of weeks behind from our typical processing and delivery time. We sincerely apologize for this delay.

We are all doing our best to adjust to the unpredictability of this situation. If it’s not possible to meet a delivery date, we will keep you updated. We appreciate your understanding. 

 

What delivery precautions are being taken?

Our delivery partners are following the recommendations of public health authorities, and are taking these extra precautions, effective immediately:

  • Our delivery partners will only deliver items to the outside of your front door with no contact or signatures required.

 

    How are you protecting your employees and customers?

    The safety and well-being of our team members and customers is our number one priority. We have introduced several measures to respond to the threat of COVID-19:

    • Hand sanitizer is available for everyone handling inventories and orders. Cleaning services have been ramped up. 
    • Specific instructions about hand-washing, staying home if they feel sick, and physical distancing are being shared and implemented at our head office on an ongoing basis.
    • A strict travel policy is in place, we have cancelled all large in-person meetings, and all travel for staff.

     

    How can I contact Planet Baby?

    We are committed to helping you, and we apologize for the inconvenience if it is taking us longer to get back to you These are the most efficient ways to contact us right now:

    • email us at info@planetbaby.ca 
    • Send us a message here.
    • Please note: it’ll take 3 to 7 business days for us to reply due to the high volume of messages we are currently receiving.
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