Refund policy

We want you to feel confident buying from Planet Baby. This policy explains how returns, our Try Cloth Kit trial and our warranty work. We currently ship within Canada only.

Returns

• You can return unused, unwashed items in their original condition within 30 days of the delivery date.
• You pay the return shipping, unless the item is defective or we made an error with your order.
• There is no restocking fee.
• Once we receive your return, we refund you to your original payment method within 10 business days.
• For hygiene reasons, inserts that have been used or washed are final sale. Unused, sealed inserts follow the 30-day rule above. Inserts that come in the Try Cloth Kit are covered by the kit trial below.
• The maximum refund per customer or household, across one or several refund orders, is $250 CAD, regardless of the total order amount.

Try Cloth Kit trial

With our Try Cloth Kit, try the kit for up to 30 days, even washed and worn. If cloth isn't for you, return the kit within 30 days of delivery for a refund of the kit price. One trial per household. Shipping is not refunded.

The warranty exclusions below don't apply to this trial.

Warranty

Our products come with a 1-year warranty against defects in snaps, elastics and seams, starting from the delivery date. If a covered defect shows up, we will repair or replace the item. If we can't do either, we will refund it. Proof of purchase (such as your order number) is required.

The warranty does not cover:

• Leaks, stains or odour
• Normal wear
• Damage from care outside our care instructions, such as bleach, high heat, or diaper creams used without a liner
• Misuse

Damaged or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, email us with your order number and photos. We cover the return shipping and will send a replacement or refund you, whichever you prefer.

How to start a return

1. Email info@planetbaby.ca with your order number and the items you want to return.
2. For a warranty claim or a damaged item, please include photos.
3. We'll reply with return instructions. Please wait for our reply before sending anything back.

Your rights

These terms do not limit your rights under Canadian or provincial consumer law.